Contact us

Customer Services – here to help

From your Airtel-Vodafone handset

  • 121

From another number or when calling from abroad:

Jersey:
+44(0)1534 520121
Guernsey:
+44(0)1481 520121

Or email us at 121@airtel-vodafone.com

Business Enquiries

For all business and corporate enquiries please email our dedicated Business Team at business@airtel-vodafone.com

Call centre opening hours

  • Monday – Friday: 7:00am – 7:00pm
  • Saturday: 9:00am – 5:30pm
  • Sunday and Bank Holidays: Closed

Jersey store opening hours

  • Monday 9:00am – 6:00pm
  • Tuesday 9:00am – 6:00pm
  • Wednesday 9:00am – 6:00pm
  • Thursday 9:00am – 6:00pm
  • Friday 9:00am – 6:00pm
  • Saturday 9:00am – 5:30pm
  • Sunday Closed

Guernsey store opening hours

  • Monday 9:00am – 5:30pm
  • Tuesday 9:00am – 5:30pm
  • Wednesday 9:00am – 5:30pm
  • Thursday 9:00am – 5:30pm
  • Friday 9:00am – 5:30pm
  • Saturday 9:00am – 5:30pm
  • Sunday Closed

 

45 The High Street
St Peter Port
Guernsey
GY1 2JT
Tel: +44(0)1481 520121

Reporting suspected 4G Freeview TV interference

Effective 3rd January 2017, if you are experiencing interference on your Freeview TV service and you suspect 4G interference you should use the following contact details:

From your Airtel-Vodafone handset

  • 121

From another number or when calling from abroad:

Jersey:
+44(0)1534 520121
Guernsey:
+44(0)1481 520121

Or email us at 121@airtel-vodafone.com

If based in Guernsey
Contact Sure on 01481 700 700 or through their website https://web.sure.com/guernsey/contact-us

The mobile operators are only responsible for rectifying Freeview interference (not Sky) and will put you in contact with the appointed TV aerial installer who can come and look into the issue. If the issue is found to be 4G interference the cost of the call out and any filter will be covered by the mobile operators however if the problem does not relate to 4G interference you will be liable for the call out charge and any remedial action / repair carried out.

Customer grievances

If you are not satisfied with the advice and service given by Airtel-Vodafone, please write to our Customer Service Manager at:

Airtel-Vodafone
Part 1st Floor
Le Masurier House
La Rue Le Masurier
St Helier
Jersey
JE2 4YE
121@airtel-vodafone.com

Respecting your privacy

Airtel-Vodafone communicates various features, products and promotional offers from time to time that offer significant benefits to you. If you do not wish to be informed about these benefits, you can unsubscribe from our communications by contacting our Customer Services team on 121 from your Airtel-Vodafone mobile.

Your request will be implemented within 48 hours from the date of submission.
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