Pay-as-you-go frequently asked questions

Q. How do I check my credit and data balance?
A. You can check your credit and data balance online through your online Pay-as-you go account. To register simply click here.

For credit balance only you can also dial 123 from your Airtel-Vodafone handset and select option 1 or dial *123# and an instant balance message will appear.

Q. How do I add a voice, text or data bolt-on to my account?
A. Simply dial 123 from your Airtel-Vodafone handset, and press 4 to listen to the range of options available.

Q. How do I transfer some of my credit to a friend on the Airtel-Vodafone network?
A. You can help out a friend who is also on our network by transferring some of your credit to them for a flat fee of 20p. Simply dial 123 from your Airtel-Vodafone handset and select option 6.

Q. How do I top-up?

A. You can top-up online here. You can top-up using a top-up card or through Payzones at most convenience stores. You can dial 121 from any Airtel-Vodafone handset and top up via our call centre or visit our store on the high street. 

Q. How do I access my voicemail?

A. We have already activated your voicemail so that you won't miss a call. To personalise your voicemail message, listen to messages and access advanced services, simply dial 191 from your handset*.

*Standard local call rates charged per minute for accessing your voicemail. 


Still not found the answer to your query?  
Contact us via email, or DM us on Facebook or Twitter. Or you can call 121 for free from your Airtel-Vodafone handset., we are here to help.