We are excited to announce Sure has completed its acquisition of Airtel Vodafone, beginning a transformational era for Channel Islanders’ connectivity and signalling an investment of £48m in building a new world-class 5G network.

Customers will benefit from faster speeds and greater coverage – creating an amazing digital experience. The new mobile network will also exceed the latest security standards, putting Guernsey and Jersey ahead of the UK, and benefit the environment as it will require a third fewer masts to run.

There won’t be any immediate change for Airtel or Sure customers. Airtel’s operations will eventually join Sure’s, meaning that everything will be handled by the combined team. We will stay in touch with all Airtel customers as the operations come together.

GET IN TOUCH

We’re working to ensure every customer is supported as we bring together our resources, our people and newly shared expertise to deliver the network quality and service you deserve.

We have prepared some Frequently Asked Questions to help answer any questions you may have, if you have any concerns or would prefer to speak to us directly, please get in touch below.

Airtel JE
email121@airtel-vodafone.com
call +44(0)1534 520121
Location Retail Store - Pop in or write to us 1 Castle Street, St Helier, Jersey, JE2 3BT
NewsNews | Airtel-Vodafone
Airtel GG
Email121@airtel-vodafone.com
Call +44(0)1481 520121
Address Retail Store – Pop in or write to us 45 The High Street, St Peter Port, Guernsey, GY1 2JT
NewsNews | Airtel-Vodafone

Marketing Preference

By agreeing to receive marketing messages from the Sure Group, you give consent for us to send you information about our products and services so that you do not miss out on our latest offers 

Get More for Less with an M&S Voucher!

BILL ADVERT

Sign up for a new mobile plan or renew your existing one, or combine your mobile, landline, and broadband, and you’ll receive an M&S voucher worth up to £200! 

Available from the 1st of December to the 31st of January - don’t miss out!
*Vouchers are available to new and existing customers. Voucher values vary by contract length. Offer ends 31st January 2025.  T&Cs apply.

Learn More

FAQs

What will change for customers?

There won’t be any immediate change for Airtel or Sure customers. Airtel’s operations will eventually join Sure’s, meaning that everything will be handled by the combined team. We will stay in touch with all Airtel customers as the operations come together.

What are the benefits of Sure purchasing Airtel Vodafone?

A new, faster mobile network with improved coverage: Sure will invest £48m in building a new world-class 5G mobile network.

Value for money: Sure and Airtel customers will be able to benefit from innovative packages such as unlimited data and also receive discounts when bundling mobile and broadband services.

  • Security: The new mobile network will exceed the latest security standards, putting Guernsey and Jersey ahead of the UK.
  • Sustainability: The new network will need a third less masts and consume less power, helping us to reduce our environmental impact.
Can I continue to be a customer of Airtel Vodafone and enjoy the same services I do today?

Yes, nothing will change immediately, and we have promised to keep all Airtel Vodafone plans in place for existing customers for the next three years at least. If you have any questions, please do come and see us in store, or call us.

  Guernsey Jersey
Airtel Customers 01481 520121 01534 520121
Will Sure continue to offer Unlimited Data?

Yes, Sure has promised to continue to offer unlimited data for at least the next three years. Find out more here.

Will I still be able to get great value for my mobile?

Sure is committed to maintain great value for islanders across Guernsey and Jersey. Over the next 3 years Sure will continue to provide:

  • Our market leading Unlimited Data and Sharer plans
  • Current Sure and Airtel plans for existing customers
  • Airtel-Vodafone’s entry-level ‘Basic’ plan to existing Airtel and new customers
Can I get a discount when I buy broadband and mobile?

Yes. In the future, Airtel mobile customers who also take an eligible broadband service from Sure on the same account will have access to Sure’s “Big Bundle” discount, which equates to a saving of approximately £10 per month. We will contact Airtel customers when this is in place.

Will my mobile number or SIM card change?

No, all Airtel-Vodafone and Sure customers will keep their existing numbers and continue to be able to use their SIM cards.

Will I still be able to roam and use my phone abroad?

All Airtel-Vodafone and Sure customers will continue to be able to roam and use their phone abroad and can benefit from roaming inclusive pay monthly plans – for more information click here

I have my landline with Airtel will I need to change my number?

No, as with mobile services, your number will not need to change.

I have my broadband with Airtel will I need to make any changes?

You can continue to enjoy your broadband service with no immediate change. As and when changes will be made, we will be in touch.

Will coverage improve?

Yes, coverage will improve for Airtel-Vodafone and Sure customers, the ambition is that once the new mobile network is built that coverage – especially not spots and indoor coverage – will improve. This improvement will start to take place during 2025 and completed in 2026.

How are Sure protecting choice and competition in Guernsey and Jersey?

Through acquiring Airtel Vodafone, we’ll have the capacity to bring better quality products and services, more choice and continued fair prices to consumers. Sure has also committed to maintain competition in the Channel Islands through the launch of a new retail operator, Co-op mobile, who will launch mobile services within a year.