There won’t be any immediate change for Airtel or Sure customers. Airtel’s operations will eventually join Sure’s, meaning that everything will be handled by the combined team. We will stay in touch with all Airtel customers as the operations come together.

A new, faster mobile network with improved coverage: Sure will invest £48m in building a new world-class 5G mobile network.

Value for money: Sure and Airtel customers will be able to benefit from innovative packages such as unlimited data and also receive discounts when bundling mobile and broadband services.

• Security: The new mobile network will exceed the latest security standards, putting Guernsey and Jersey ahead of the UK.
• Sustainability: The new network will need a third less masts and consume less power, helping us to reduce our environmental impact.

Yes, nothing will change immediately, and we have promised to keep all Airtel Vodafone plans in place for existing customers for the next three years at least. If you have any questions, please do come and see us in store, or call us.

Yes, Sure has promised to continue to offer unlimited data for at least the next three years. Find out more here.

Sure is committed to maintain great value for islanders across Guernsey and Jersey. Over the next 3 years Sure will continue to provide:

• Our market leading Unlimited Data and Sharer plans
• Current Sure and Airtel plans for existing customers
• Airtel-Vodafone’s entry-level ‘Basic’ plan to existing Airtel and new customers

Yes. In the future, Airtel mobile customers who also take an eligible broadband service from Sure on the same account will have access to Sure’s “Big Bundle” discount, which equates to a saving of approximately £10 per month. We will contact Airtel customers when this is in place.

No, all Airtel-Vodafone and Sure customers will keep their existing numbers and continue to be able to use their SIM cards.

All Airtel-Vodafone and Sure customers will continue to be able to roam and use their phone abroad and can benefit from roaming inclusive pay monthly plans – for more information click here

No, as with mobile services, your number will not need to change.

You can continue to enjoy your broadband service with no immediate change. As and when changes will be made, we will be in touch.

Yes, coverage will improve for Airtel-Vodafone and Sure customers, the ambition is that once the new mobile network is built that coverage – especially not spots and indoor coverage – will improve. This improvement will start to take place during 2025 and completed in 2026.

Through acquiring Airtel Vodafone, we’ll have the capacity to bring better quality products and services, more choice and continued fair prices to consumers. Sure has also committed to maintain competition in the Channel Islands through the launch of a new retail operator, Co-op mobile, who will launch mobile services within a year.