Job Details

Retail Service Advisor

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Do you want the chance to build a career in retail?

We are seeking a motivated and sales orientated Retail Adviser to join our growing team in our Airtel-Vodafone Store in Jersey. In this role, you will interact directly with customers, understand their needs, build trust and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a customer may have, right there, right then.

Who are we looking for?

We are looking for people who are level headed, have a mature mind-set, combined with enthusiasm, energy and drive. It can be a demanding role and you’ll need to be able to commit to weekend work as well as week days, but for the right person, it’s an amazing opportunity to work for one of the Channel Islands most valuable brands.

What’s in it for you?

This role offers a competitive salary, along with a shop incentive scheme. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!

POSITION TITLE: Retail Service Advisor - Jersey
PURPOSE OF ROLE The position holds the day-to-day responsibility for maximising sales growth and enhancing customer experience.
LOCATION: St Helier, Jersey
NORMAL HOURS 40 hours per week across 5 days Monday to Saturday between the hours of 08.30 and 18.00
REPORTS TO: Showroom Assistant Manager & Showroom Manager
KEY INTERNAL RELATIONSHIPS: Customer Services and Technology Department

Key result areas

Performance and progress in the following areas will be a priority for the Retail Service Advisor. The level of achievement within these areas will be the basis for performance measurement.

  • Greet customers warmly and ascertain their needs. Provide knowledgeable assistance and information regarding products and services.
  • Drive sales by actively promoting and selling mobile devices, accessories, and service plans. Achieve and exceed sales targets through effective upselling and cross-selling.
  • To maintain a high standard of shop ambience display, both in window and inside the shop. To ensure shop is clean and tidy at all times.
  • Assist in maintaining accurate inventory levels. Ensure the sales floor is well-stocked and organised. All merchandise should be clearly ticketed and priced.
  • Should be fully up to date with customer interface processes such as billing, payments, complaint management, customer relationship, documentation compliance and completion.
  • Maintain up-to-date knowledge of the latest mobile devices, plans, and promotions. Attend training sessions to stay informed about new products and services.
  • Handle customer inquiries and complaints in a professional and efficient manner. Provide technical support and troubleshoot issues related to mobile devices and services.
  • Process sales transactions accurately and efficiently using the point-of-sale system. Handle cash, credit, and other payment methods securely.
  • Keep records of customer interactions, sales, and transactions. Update customer information in the database as needed.

Education & experience

The Service Advisor will possess the following qualifications and levels of experience:

  • Previous experience in retail sales or customer service, preferably in the service industry.
  • A warm, enthusiastic and empathetic sales person with excellent listening skills.
  • An understanding or interest in telecommunications voice and data products and their relevance to the consumer market.
  • Self–confident with a high level of inter-personal skills with the ability to sell technology products.
  • Must be highly result oriented with strong customer service.
  • A self starter with a “can do” attitude, a natural sales person, comfortable in a fast paced environment.
  • Highly motivated with the ability to influence and persuade others through communication.
  • Must be a team player, but also able to work on own initiative.
  • 5 years residency required.

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