Ready to build a rewarding career in Customer Services?

We’re looking for a warm, enthusiastic, and team-oriented Service Adviser to join our expanding Airtel-Vodafone customer services team in Jersey. In this role, you’ll engage directly with customers, understand their needs, build trust, and create memorable experiences. Your primary goal will be to deliver exceptional customer experience by actively promoting our products and services while efficiently resolving any customer issues on the spot.

Who are we looking for?

We are looking for talented individuals with a positive attitude, combined with energy and drive. This role is both challenging and rewarding, requiring flexibility to work weekends and weekdays. For the right candidate, it’s a fantastic opportunity to work with one of the Channel Islands' most esteemed brands.

What’s in it for You?

This position offers a competitive salary and a shop incentive scheme. You’ll join a fun, diverse, and motivated team that drives success and creates momentum. Our collaborative work environment encourages and inspires you to excel.

Key result areas

Performance and progress in the following areas will be a priority for the “Service Advisor”. The level of achievement within these areas will be the basis for performance measurement.

• Answer inbound calls and respond to customer inquiries across all channels and touchpoints in a courteous and professional manner.

• Assist customers with product or service-related issues by troubleshooting problems, offering solutions, and ensuring they are resolved to the customer's satisfaction.

• Effectively manage customer complaints, aiming to resolve issues at the first point of contact.

• Escalate cases promptly when necessary, particularly for customers experiencing service or connectivity disruptions.

• Provide detailed information and advice on products and services to help customers make informed decisions.

• Identify opportunities to upsell or recommend product upgrades that benefit the customer.

• Accurately document customer interactions, ensuring all relevant information is captured in our systems. Complete all assigned tasks daily to maintain efficiency and service quality.

• Collaborate and work closely with team members to share information, improve service levels, and distribute tasks and workload, contributing to a positive team environment.

• Should be fully up to date with customer interface processes such as billing, payments, complaint management, customer relationship, documentation compliance and completion.

• Maintain up-to-date knowledge of the latest mobile devices, plans, and promotions. Attend training sessions to stay informed about new products and services.

• Accurately and efficiently process and record all types of payment transactions.

• Ensure strict adherence to company policies and procedures to ensure compliance with data protection and privacy regulations.

Experience

• Previous experience in sales or customer service, preferably in the service industry. A warm, enthusiastic and empathetic person with listening and writing skills.

• An interest or understanding in mobile and fibre broadband products and their relevance to the consumer and business market.

• Self-confident with a high level of inter-personal skills with problem-solving skills. Must be willing to collaborate with strong customer service. And, also able to work on own initiative.

• A self starter with a “can do” attitude, ability to manage multiple tasks and prioritise, and comfortable in a fast paced environment.

• 5 years residency required.

Together we can

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