Ready to build a rewarding career in Customer Services?

We’re looking for a warm, enthusiastic, and team-oriented Service Adviser to join our expanding Airtel-Vodafone customer services team in Jersey. In this role, you’ll engage directly with customers, understand their needs, build trust, and create memorable experiences. Your primary goal will be to deliver exceptional customer experience by actively promoting our products and services while efficiently resolving any customer issues on the spot.

Who are we looking for?

We are looking for talented individuals with a positive attitude, combined with energy and drive. This role is both challenging and rewarding, requiring flexibility to work weekends and weekdays. For the right candidate, it’s a fantastic opportunity to work with one of the Channel Islands' most esteemed brands.

What’s in it for You?

This position offers a competitive salary and a shop incentive scheme. You’ll join a fun, diverse, and motivated team that drives success and creates momentum. Our collaborative work environment encourages and inspires you to excel.

Key Result Areas:

Performance and progress in the following areas will be a priority for the Retail Service Advisor. The level of achievement within these areas will be the basis for performance measurement.

• Greet customers warmly and ascertain their needs. Provide knowledgeable assistance and information regarding products and services.

• Drive sales by actively promoting and selling mobile devices, accessories, and service plans. Achieve and exceed sales targets through effective upselling and cross-selling.

• To maintain a high standard of shop ambience display, both in window and inside the shop. To ensure shop is clean and tidy at all times.

• Assist in maintaining accurate inventory levels. Ensure the sales floor is well-stocked and organised. All merchandise should be clearly ticketed and priced.

• Should be fully up to date with customer interface processes such as billing, payments, complaint management, customer relationship, documentation compliance and completion.

• Maintain up-to-date knowledge of the latest mobile devices, plans, and promotions. Attend training sessions to stay informed about new products and services.

• Handle customer inquiries and complaints in a professional and efficient manner. Provide technical support and troubleshoot issues related to mobile devices and services.

• Process sales transactions accurately and efficiently using the point-of-sale system. Handle cash, credit, and other payment methods securely.

• Keep records of customer interactions, sales, and transactions. Update customer information in the database as needed.

Education and Experience:

The Service Advisor will possess the following qualifications and levels of experience:

• Previous experience in retail sales or customer service, preferably in the service industry.

• A warm, enthusiastic and empathetic sales person with excellent listening skills.

• An understanding or interest in telecommunications voice and data products and their relevance to the consumer market.

• Self–confident with a high level of inter-personal skills with the ability to sell technology products.

• Must be highly result oriented with strong customer service.

• A self starter with a “can do” attitude, a natural sales person, comfortable in a fast paced environment.

• Highly motivated with the ability to influence and persuade others through communication.

• Must be a team player, but also able to work on own initiative.

• 5 years residency required.

Together we can

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