When you first join or request for services to be added on an existing account, your first/next bill will be different than your standard bills. This is because we charge rental a month in advance, and we also charge a pro-rated amount from the day the services are activated up until the end of the bill cycle. 

Your bill will give you a breakdown of your services, such as :

•    Your monthly rental charges. For example, mobile, broadband and landline.
•    Any credit, such as adjustments for offers or pro-rated service charges.

If your bill amount isn’t what you were expecting, look at your bill to check :

•    If you have added or changed any plans or services.
•    If there are any roaming charges.
•    If there are any out of bundle usage charges, outside of your monthly package. 
•    If you’re still not sure about the charges, please contact us.

A brought forward balance is an amount owing from a previous bill(s) which is listed on your current bill. You may have a balance brought forward because of the following reasons:
•    Have you paid your previous bill in full?
•    Did you make payment for your previous bill(s) after the due date at the top of your bill? 

If you answered ‘Yes’ to either of the above questions this is likely to be the reason why the balance is brought forward to your current bill.

E-bills are sent after the 21st of the month. A text message containing your E-bill password is also sent out at the same time your bill is delivered. If you have opted to receive a paper bill, you can expect it via post by the 27th of each month for the previous month.

Protecting your data is our priority and bills can contain sensitive information, such as call logs and data usage, they will always be password-protected for data privacy purposes.

The E-bill password is always sent via SMS to your primary number/alternate number every month. If you have forgotten or did not receive your Ebill password, you can request for a duplicate copy of your bill, you will then receive an autogenerated E-bill password along with the E-bill. If you still have not received it, please call our call centre on 121 or email us at 121@airtel-vodafone.com

The billing cycle begins on the 20th of each month to the 19th of the following month. For e.g. the 20th of January to the 19th of February.

For your convenience and privacy, we’ve summarized the list of data usage on your bill.

Rental is charged one month in advance from the 20th of the month to the 19th of the following month.

*Please note, this does not apply to our Islander plan or Islander plan plus tariffs.

Prorated charges are the partial month charges for services/line rental from the date of activation or resumption of a suspended service, until the end of that billing period.

Payment due date is by the 5th of every month, to avoid the account being sent for direct debit.

1. Pay your bill through the My Airtel-Vodafone mobile App.
2. Online at selfcare.airtel-vodafone.com
3. Ask AVA chatbot on our website.
4. By calling our call centre on +44-7829-700-121 /+44-7839 -700-121 via debit or credit card.
5. Visiting our store.
6. Bank transfer (BACS), Details are below – please ensure to put your mobile number as the reference for payment:

No, these dates are fixed.

We understand that situations beyond your control can sometimes affect your ability to make payment on your account.

We recommend contacting us at your earliest convenience to request an account review. We can make sure your account has the most suitable plans and services for your needs. Following this, we will involve our Credit Control team if it's still necessary.

We have 30-day cancellation notice period. The service is usually terminated within the 30 days. Early contract termination fees may apply.

Local data is measured in Kilobytes (KB) 

Data roaming is measured in Bytes (B)