Terms & Conditions

Please find our latest terms and conditions below. It’s important that you are aware of these before you apply for any of the products or services they relate to. New terms and conditions published will supersede older versions.

General service terms and conditions of service

• Jersey Price increase for applicable plans effective bill dated 21st April 2024
• Guernsey Price increase for applicable plans effective bill dated 21st April 2024
• Privacy Policy
• Retention Policy
• Pay monthly general service terms and conditions
• Jersey charges Fixed line Data Services effective 1st June 2023
• Jersey Fixed Landline Service Terms and Conditions
• Cookies Policy (Effective from 25thMay 2018)
• Legal Notice (Effective from 25th May 2018)
• Consumer Code of Practice
• Pay-as-you-go general terms and conditions (Effective from 25th May 2018)
• Jersey Fixed Line Data Service Terms and Conditions November 2021
• Jersey charges Fixed line data services November 2021
• Guernsey Fixed Line Data Service Terms and Conditions November 2021
• Guernsey charges - Fixed Line Data Services November 2021
• Airtel-Vodafone App_Platform_Terms and Conditions.pdf
• Guernsey Fixed Landline Service Terms and Conditions

Product terms and conditions

• Pay monthly EU data roaming cap effective 20 July 2018
• Pay monthly product terms and conditions
  • Pay Monthly Airtel-Vodafone Together Roam_On Package November 2023
  • PAYM Fixed Wireless Phone Plan Updated March 2024 T&C
  • PAYM Islander Plan Plus T&C_Updated March 2024
  • PAYM Islander Plan T&C_Updated March 2024
  • 4G Broadband Plan 220GB - Updated March 2024
  • PAYM Travel Data Bolt-Ons Updated March 2024
  • Bolt-On for FREE incoming calls effective August 2018
  • Usage SMS Alerts July 2018
  • PAYM Plans T&Cs Updated June 2023
  • 4G Home Broadband launch offer 100GB Updated March 2024
  • PAYM Combo Plan T&C_Updated March 2024
  • PAYM Data Plans_ Updated March 2024
  • Tariff Changes to Premium Rate Numbers effective from 20 Jan 2013
  • Channel Islands Affinity Pay Monthly Plan Updated March 2024
  • PAYM 125 &  250 One World Plans T&Cs_Updated March 2024
  • PAYM Holiday Bundle Updated March 2024
• Pay-as-you-go product terms and conditions
  • PAYG Holiday Bolt-on Updated September 2023
  • PAYG Fixed Wireless Phone Plan Updated June 2023 T&C
  • PAYG Island Top-Up Updated April 2024
  • PAYG Switch Plan Updated 2023
  • Super SIM Pay-as-you-go updated July 2018
  • Pay-as-you-go Top-10 Bolt on updated August 2017
  • Pay-as-you-go Data Plan
  • Port in Plan with Refer a Friend updated May 2016
  • Pay-as-you-go Port In Plan November 2013
  • Free 15 minutes daily calls to Poland and Portugal
  • Pay Monthly & Pay-as-you-go Home Phone
  • Alderney Plan
  • PAYG Plan Upgrades effective 27_5_22
• Promotional terms and conditions
  • Christmas 2022 Competition

Other terms and conditions, notices, and explanations

• Fibre Broadband Guernsey - Battery Back Up Notice – April 2022
• Conditions of Sale
• Handset Finance – Cherry Godfrey Privacy and Data Policy
• Customer Service Charges
• Technical visit disclaimer
• Mobile Interconnect Wholesale Customer Notices 2022
• Data Roaming Cap Explained
• Mobile Number Portability Explained
• Pro Rata Billing Explained
• Network Outage Terms and Conditions

If you have any queries regarding our terms and conditions or regulatory affairs, please email regulatory@airtel-vodafone.com.