Roam with confidence

With our great roaming rates, you can stay confidently connected to friends and family without it costing the earth! But to make sure you can roam with confidence, we've put together this handy troubleshooting guide.

  • To see our great roaming rates visit our roaming page.
  • We have roaming agreements in over 100 countries. To check the country you are visiting has a roaming agreement with Airtel-Vodafone click here.
  • The UK Country code is 44. When dialling from abroad you need to dial +44 and then delete the first 0 for example +447829. Any stored numbers won't work without the country code.
  • Mobile phones usually select a network automatically when roaming. If this does not happen see our Voice Roaming guide below.
  • Please note you will also be charged to check your voicemail while roaming.

Voice Roaming

iPhone

  • Go to Settings → Phone → SIM Applications.
  • Click Roaming Manager then select Home.
  • Re-enter your PIN if prompted.
  • Return to the Settings menu  Carrier and turn off Automatic. Manually select a network from one of our roaming partners. This list is available here.

Android

  1. Go to Settings → Wireless & networks → Mobile networks → SIM Services.
  2. Click Roaming Manager then select Home.
  3. Re-enter your PIN if prompted.
  4. Return to Mobile network settings → Network operators. Manually select a network from one of our roaming partners. This list is available here.

Data Roaming

iPhone

How to activate your data roaming

  1. Go to Settings  Mobile Data and turn on Mobile Data.
  2. Select Mobile Data Options and turn on Data Roaming.
  3. In the same menu go to Mobile Data Network and enter the APN: airtel-ci-gprs.com

How to turn off your data

If you don't need data while abroad follow these easy steps:

  1. Go to Settings → Mobile Data and turn off Mobile Data.
  2. Select Mobile Data Options and turn off Data Roaming.
  3. In the same menu go to Mobile Data Network and remove the APN: airtel-ci-gprs.com
  4. Finally, we recommend turning off the Wi-Fi Assist function as this switches your phone to mobile data if it senses a low Wi-Fi signal. Return to the mobile data menu and scroll right down to the bottom and turn off Wi-Fi Assist.

Settings based on iOS 10.

Please note, settings may change on other versions of software.

Android

How to activate your data for roaming

Activating your internet settings:

  1. Go to Settings → Wireless & networks → Data usage and turn on Mobile data.
  2. Return to the Wireless & networks menu → Mobile networks and turn on Data roaming.
  3. Finally, select Access Point Names and add the following APN: Name:- Airtel, APN:- airtel-ci-gprs.com

How to turn off your data

If you don't need data while abroad follow these easy steps:

  1. Go to Settings → Wireless & networks → Data usage and turn off Mobile data.
  2. Return to the Wireless & networks menu → Mobile networks and turn off Data roaming.
  3. Finally, select Access Point Names and delete all active APNs.

Settings based on Android 6.0.1 Marshmallow

Please note, settings may change on other versions of software.

Pay Monthly roaming bolt-on

Incoming calls are charged at the same per minute rate as outgoing calls. To help you keep your roaming costs down while you are abroad, why not add our incoming call roaming bolt-on:

  • Makes all incoming calls worldwide free -  £5.00 per user per month

To add this bolt-on onto your account simply call 121 or pop into one of our stores.

Voicemail

To access your voicemail while abroad:

Jersey customers - call +447829700191
Guernsey customers - call +447839700191

Rates for receiving a Voicemail and listening to a Voicemail will be charged at the same rate for receiving and making calls within your roaming location.