Lost or stolen device
I have lost my mobile phone / had it stolen
Call our customer services helpline:
- Jersey - +44 (0)7829 700121
- Guernsey - +44 (0)7839 700121
Report your lost/stolen phone immediately to Airtel-Vodafone by calling 121 or emailing firstname.lastname@example.org. Barring will be implemented on the device as soon as your call, voice message or email is picked up by an Airtel-Vodafone representative. Once you have reported it lost / stolen, your mobile connection will be temporarily disconnected to prevent unauthorised calls.
If you are in Jersey or Guernsey, you can also report the loss at our Airtel-Vodafone stores.
Getting a replacement SIM card for my spare / new handset
Please visit our Jersey or Guernsey store with your password or photo ID if you need a new pay monthly SIM. For a new Pay-as-you-go SIM, please also visit one of stores, and we will go through some security questions with you to identify your number.
Replacement SIM cards will incur a charge of £5.
What if my mobile phone is found after I have reported it lost / stolen to Airtel-Vodafone?
To reconnect a mobile connection, the registered customer must visit one of our stores.
Click here for store locations.