Mobile security

Money making and charity relief scammers try and get hold of your personal information, either through the internet, or calls/texts to your landline or mobile.

Here are our top tips to help protect you from potential fraudsters and identity thieves.

How to Protect Yourself against Fraudsters

Whenever there is a major natural or other disaster, scammers begin sending out charity relief scams and other money making scams almost immediately. In light of this, we want to remind you that there are people out there who will try to get hold of your personal information, either through the internet, or calls/texts to your landline/mobile.

Our top tips to help protect you from potential fraudsters and identity thieves

Be discrete

Don't give out personal information over the phone, through mail or over the Internet unless you have made the call or know who you're dealing with. If you are called/e-mailed by a company, don’t be afraid to ask them questions to confirm who they are.

Be aware and beware

Remember, if it sounds too good to be true, it probably is. Most scams are built on trust; so scammers will try to find out as much as they can about you to use that information later for their personal gain. Be sceptical and question anything which doesn’t sound quite right.

Minimum information, maximum security

Don't give out more information then required. Before you reveal any personal information, find out why it is necessary to do so, how it will be used and if it will be shared. If you don't like the answer, don't provide it. If somebody pressures you to give this information, be wary and rethink the situation.

Protect yourself

With your mobile phone, it is important to make sure you have a PIN code set up, so that if you lose your phone no one can access the information within it. Think about all the information that someone could find out about you by reading your text messages and looking through your contacts. Make the pin number easy to remember, but not something obvious that anyone would guess like 0000.

Shred it!

Your bank and credit card monthly statements as well as telephone and utility bills are considered valuable sources of personal information. To make sure your information doesn't fall into the wrong hands, destroy or shred all personal documents before you put them in the trash.

For more tips to keep your device secure, read Ofcom's safer smartphone guide here

If you think you have been the subject of a scam

Get in touch with your local Police department immediately.

Jersey Police Crime Reduction Unit: 01534 612345

Guernsey Police: 01481 725111

For more information and advice on scams, visit the Jersey Fraud Prevention Forum website www.fraudprevention.je or read their press releases below;

How to protect yourself from roaming fraud...

Here are 4 top tips to help protect yourself from fraud when travelling abroad

  1. Lock your SIM with a unique password
  2. Lock you phone with a unique password
  3. Report your lost/stolen phone immediately to Airtel-Vodafone by calling 121 or emailing 121@airtel-vodafone.com. Barring will be implemented on the device as soon as your call, voice message or email is picked up by an Airtel-Vodafone representative.
  4. Take care of our SIM/handset as much as you would your passport/wallet